Shipping PolicyTurnaroundMost orders are shipped within 48 hours Monday - Friday 8am - 5pm.We do ship direct from the manufacturer on some of our products which will increase the shipping time.CarriersWe use the following carriers to deliver our orders:USPSUPSFedExDHLEPacket for orders from ChinaPlease allow up to 3-4 weeks for delivery.ShirtsAlmost all orders ship from our print shop within 2-4 days of the order being placed. We have a high success rate simply because of the garment options we offer, most of which are highly available and rarely out of stock.
We ship all domestic orders by USPS First Class or Priority Mail. Large orders may be shipped by UPS. International orders are shipped APC.Order TrackingIf a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping RatesOn some selected products, shipping is free. On others, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.Back OrdersIf an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.Returns, Refunds and ExchangesHow To Return An ItemYour item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.2. Mail your returned item to:Puppy D00dles
Returns Department Tracking #20 Barcelona AveSaint Louis, Missouri 631383. Include in your package a signed letter stating the reason for your return and the original receipt.Return ExceptionsMerchandise that has been worn, used, or altered will not be accepted for return or exchange.ExchangesIf your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.